Originally purchased Fenix 6 Pro for $449 (sale price in November of 2021). After 4.5 years, getting a replacement Fenix 7 Sapphire Solar for $172.50 is not horrible. They are selling on ebay for $450 (original retail was $899). So I am basically getting $277.50 for my Fenix 6 Pro.
https://www.dcrainmaker.com/2022/01/garmin-fenix7-review.html
63N725383
Ordered November 2021
Support Center
Chat
Session started between Kolton and Sanjiv Gupta (7/12/2026)
Sanjiv Gupta:
My Fenix 6 Pro will not connect to my phone. I have tried Samsung S24 and iPhone 16 with no success. It has worked on and off in the past, but now it will not connect.
Kolton:
Hello. Please try the steps below and let me know what error message you get.
Kolton:
Go into your phone's bluetooth settings and forget the device
Go into the Garmin Connect app > More (bottom right corner) > Garmin Devices > Make sure it is only in the registered section and not the paired section
Hold the middle left button on your watch > Settings > Connectivity or Phone > Select "Pair phone" before you select " Add Device" in the next step
In your list of devices, tap "Add Device"
Sanjiv Gupta:
Pairing Failed
Sanjiv Gupta:
Try Again or Cancel; the phone app says Open Troubleshooting
Kolton:
Ok, thank you. I'm going to have you check something on the watch
Kolton:
Hold the middle left button > settings > system > about > scroll down 5-7 pages and look for ant/ble/bt. What is the number for that?
Sanjiv Gupta:
3391171394; software version 28.02
Kolton:
Were you able to find ant/ble/bt?
Sanjiv Gupta:
sorry yes, it is 6.15
Kolton:
Ok, thank you. What country are you located in?
Sanjiv Gupta:
United States
Kolton:
Thank you
Kolton:
It doesn't appear to be a software issue, but rather an internal hardware failure. I am going to see what replacement options are available
Sanjiv Gupta:
Thank you
Kolton:
Unfortunately it looks like we don't have anymore of the fenix 6 pro in stock. However, I can get you into a factory recertified fenix 7 sapphire solar for the out of warranty cost of $172.50
Sanjiv Gupta:
That would be fine. Will it be black?
Kolton:
Yes
Kolton:
We have 2 options to choose from for getting your device exchanged:
Standard Exchange - You would ship your device to us, and we would then ship out a replacement. The device is outside the warranty period, so the cost would be $172.50 USD + tax. It is about a 2 week turn around.
Immediate Exchange - We would ship out the replacement device first but there is an additional deposit required. With the deposit, the total would be $372.50 USD + tax. You would receive $200 USD + tax back, once your device is received and processed by the warehouse.
Which option would you prefer? Standard or Immediate? If you cannot see the Standard exchange option, scroll up on this message
Additionally, you can keep your watch band and charger. All we need is the watch itself.
Sanjiv Gupta:
Immediate Exchange
Kolton:
Ok I have sent the checkout link to your email
Kolton:
Cart Successfully Created
Web Order # 104914997454
You will receive an email from Garmin with a secure link to complete this service request. This ensures the protection and accuracy of your information.
Click the Complete Order button and follow the directions to checkout.
Upon completion, you will receive a confirmation email with the details of your transaction. Please review the shipping instructions within the email to return your product.
You will receive an additional email when your replacement product ships. Please return your defective product within 15 days.
This email link is valid for 60 days.
Sanjiv Gupta:
OK. I received the link. Once I complete the order. I will review the shipping instructions for the $200 refund.
Kolton:
Sounds good. After you get done filling out the billing and shipping info, then hit "place order", you wait about 1-2 mins and an additional email will be sent with a link for you to download the prepaid shipping label that you can take to a UPS drop-off store.
Kolton:
Is there anything else I can help you with today?
Kolton:
Automated message: Please type something to ensure we stay connected.
Sanjiv Gupta:
No. I am signing off. Thank you Kolton
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